Janis is the Associate Director for NHS Scotland’s National Strategic Networks. She has a wide range of experience across the public and private sectors, for both large multinationals and small organisations. Most recently, Janis has spent more than 18 years’ working in the public sector across healthcare, education and skills. She started her career working in the private sector, working at Hewlett Packard to train and manage staff supporting customers. Janis then moved to Skills Development Scotland and later the Scottish Qualifications Authority, continuing to lead large-scale programmes of innovation. Janis joined NHS National Services Scotland in 2014, bringing her training, management and customer relationship skills to the health and social care sector. In May 2020, Janis was asked to lead the operational delivery of COVID-19 testing operations across Scotland. Janis’s focus in all her roles has been ensuring that a true understanding of customer and user needs drive services and engagement. She is passionate about customer experience, developing relationships and delivering public value. This focus and passion, coupled with a lot of hard work, has been integral to the successful management of COVID-19 testing operations north of the border.